The role of a publicly held company is to create value for its stockholders. We believe that to serve this mission well, we must listen to our many global stakeholders. First and foremost, we listen to our investors; we also listen to our customers, employees, policymakers, suppliers, and debt holders. Honoring our principle of a diversity of viewpoints means that we engage groups with a variety of opinions. For example, representatives from our Global Public Policy office meet with policymakers on an ongoing basis to listen to and discuss concerns or issues about the media industry. Our businesses rely on formal customer service programs designed to improve the overall customer experience. Employee Opinion Surveys provide Time Warner’s employees with a formal and anonymous mechanism to voice honest feedback about the company.